Where are you located?
We are based out of Chicago, Illinois.
How do you guarantee authenticity?
We perform a detailed inspection on every watch we sell, including a movement evaluation and timegrapher analysis. We provide high resolution images of each watch and publish a highly detail condition report listing all findings. We strive for 100% transparency on all our listings and thoroughly note any non-original parts or instances of re-finishing and polishing. For more information, reference our Authenticity Guarantee
Where do you source your watches from?
We source our watches from a variety of locations, including estate sales, jewelers, online auction houses, and private collectors
Do you accept offers and negoitation?
Yes. We welcome fair offers on our watches. Click the Inquire button on the product page or send an email to offers@petalsandpinions.com
What experience do you have with vintage watches?
Our Chief Curator has nearly 15 years of experience collecting, repairing, and enjoying vintage mechanical watches. For more information on our credentials, reference our about page
How do you determine approximate age of manufacture?
We reference a variety of sources for aging our watches, including reference numbers and original marketing material. For most watches, we provide a approximate age (i.e. decade of production) as determining exact production year is often not possible.
Where can I learn more about watchES?
Check out our consolidated knowledgebase of vintage watch terminology, brand history, and much more
What payment providers do you accept?
We accept payment via all major credit cards, including MasterCard, Visa, Discover. In addition, we also accept PayPal and Venmo.
How is sales tax calculated?
We calculate sales taxes based on the standard tax rate of the shipping address state. Reference here for further details
How long does shipping take?
Orders are typically processed within 1–2 business days. Once shipped, standard delivery within the United States usually takes 3–5 business days. International shipping times vary by destination and customs processing. You will receive a tracking number as soon as your order ships.
How much does shipping cost?
We charge a flat $10 fee for standard ground shipping. Expedited (UPS 2-Day) shipping is also available for $30.
Do we ship internationally?
Yes, we ship to many international destinations. International customers are responsible for any customs duties, taxes, or import fees required by their country.
Will I recieve a tracking number?
Yes. Once your order ships, you will receive a confirmation email with tracking information so you can monitor delivery.
Do you require signature confirmation?
Yes. All shipments require signature confirmation to ensure delivery. Contact us to request special shipping arrangements.
Is my watch insured during shipping?
Yes. All shipments are fully insured until delivery is confirmed.
What shipping provider do you use?
We use UPS for all domestic shipments. We will arrange international shipping depending on location.
What is our return policy?
We accept returns within 3 days of delivery, provided the watch matches its original listed condition and accompanied by all original packaging and accessories.
Can I return a watch if it has been worn?
Yes. Watches that match the original listed condition are eligible for return.
Can I return a watch after resizing the bracelet?
Bracelet resizing is considered a modification. Watches that have been resized may not be eligible for return unless otherwise stated.
How can I contact customer support?
You can reach us via email or through our website contact form. We typically respond within 1 business day.