How Long have you been in business?
We started Petals & Pinions in November 2025, however, our experience and passion for watches extends back much further. Our founder, Jack, originally began collecting, restoring, and reselling watches way back in 2011. See our full story at our About Us page
Where are you located?
We are based in downtown Chicago, Illinois only a few blocks west of the iconic Navy Pier
How do you guarantee authenticity?
We perform a detailed inspection on every watch we sell, including a movement evaluation and timegrapher analysis. We provide high resolution images of each watch and publish a highly detail condition report listing all findings. We strive for 100% transparency on all our listings and thoroughly note any non-original parts or instances of re-finishing and polishing.
WHAT DOES YOUR NAME MEAN?
Our name reflects the balance present in every great watch: Petals for artistic beauty, and Pinions for engineering ingenuity. This name also carries a secondary personal meaning, reflecting the relationship between Jack and his significant other — he being more the logical pinion, and she the emotional petal.
Do you accept offers and negoitation?
Yes! We welcome fair offers on our watches. Click the Inquire button on the product page or send an email to offers@petalsandpinions.com
What experience do you have with vintage watches?
We have nearly 15 years of experience collecting, repairing, and enjoying vintage mechanical watches. For more information on our credentials, reference our About page
What is a Pinion?
Great question! Pinions are small gears that are pivotal components within a mechanical watch movement. Pinions mesh with larger gears, often called “wheels”, to transfer power to drive the hands of the watch.
How do you determine approximate age of manufacture?
We reference a variety of sources for aging our watches, including reference numbers and original marketing material. For most watches, we provide a approximate age (i.e. decade of production) as determining exact production year is often not possible.
What payment providers do you accept?
We accept payment via all major credit cards, including MasterCard, Visa, Discover. In addition, we also accept PayPal and Venmo. Please reference Purchases and Payments for more details
Can I split paymentS BETWEEN MULTIPLE CARDS?
Yes! If using a payment provider other than PayPal, please Contact us directly and we will be happy to assist.
How is sales tax calculated?
We calculate sales taxes based on the standard tax rate of the shipping address state. Reference here for further details
Will I get AN ORDER CONFIRMATION EMAIL?
Yes! You will receive an email from orders@petalsandpinions.com with an order summary including shipping address, payment method, and total cost within a few minutes of your order. We also internally track an order # for every purchase that allows us to easily track current and historical orders.
How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, standard delivery within the United States usually takes 3–5 business days.
How much does shipping cost?
We provide free ground shipping for all orders. Expedited (UPS 2-Day) shipping is also available for $50.
Do YOU ship internationally?
Unfortunately at this time we only offer domestic shipping within the United States.
Will I receIve a tracking number?
Yes. Once your order ships, you will receive a confirmation email with tracking information so you can monitor delivery.
Do you require signature confirmation?
Yes. All shipments require signature confirmation to ensure delivery. Contact us to request special shipping arrangements.
Is my watch insured during shipping?
Yes. All shipments are fully insured while in-transit with shipping provider.
What shipping provider do you use?
We ship via UPS for all domestic shipments.
What is YOUR return policy?
We accept returns within 3 days of delivery, provided the watch matches its original listed condition and accompanied by all original packaging and accessories. For more details, reference Returns in our Terms of Service
Can I return a watch if it has been worn?
Yes, as long as the watch matches the original listing condition, it is eligible for our standard return policy.
Can I Exchange a watch with a different model?
Please Contact Us and we’ll do our best to work out an exchange of a similarly priced watch.
Can I return a watch after resizing the bracelet?
Watches must be returned in the identical condition they were shipped. This means any bracelet resizing must be reverted to be eligible for return.
How can I contact customer support?
You can reach us via email or directly through our contact form. We typically respond within 1 business day.