Where are you located?
We are based in downtown Chicago, Illinois.
How Long have you been in business?
We launched Petals & Pinions in November 2025 but our experience and passion for watches goes back much further. Our founder, Jack, originally began collecting and reselling watches in high school back in 2011.
How do you guarantee authenticity?
We perform a detailed inspection on every watch we sell, including a movement evaluation and timegrapher analysis. We provide high resolution images of each watch and publish a highly detail condition report listing all findings. We strive for 100% transparency on all our listings and thoroughly note any non-original parts or instances of re-finishing and polishing.
Do you accept offers and negoitation?
Yes. We welcome fair offers on our watches. Click the Inquire button on the product page or send an email to offers@petalsandpinions.com
What experience do you have with vintage watches?
We have nearly 15 years of experience collecting, repairing, and enjoying vintage mechanical watches. For more information on our credentials, reference our About page
How do you determine approximate age of manufacture?
We reference a variety of sources for aging our watches, including reference numbers and original marketing material. For most watches, we provide a approximate age (i.e. decade of production) as determining exact production year is often not possible.
What payment providers do you accept?
We accept payment via all major credit cards, including MasterCard, Visa, Discover. In addition, we also accept PayPal and Venmo. Please reference Purchases and Payments for more details
How is sales tax calculated?
We calculate sales taxes based on the standard tax rate of the shipping address state. Reference here for further details
How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, standard delivery within the United States usually takes 3–5 business days.
How much does shipping cost?
We provide free ground shipping for all orders. Expedited (UPS 2-Day) shipping is also available for $50.
Do YOU ship internationally?
Unfortunately at this time we only offer domestic shipping within the United States.
Will I receIve a tracking number?
Yes. Once your order ships, you will receive a confirmation email with tracking information so you can monitor delivery.
Do you require signature confirmation?
Yes. All shipments require signature confirmation to ensure delivery. Contact us to request special shipping arrangements.
Is my watch insured during shipping?
Yes. All shipments are fully insured while in-transit with shipping provider.
What shipping provider do you use?
We ship via UPS for all domestic shipments.
What is YOUR return policy?
We accept returns within 3 days of delivery, provided the watch matches its original listed condition and accompanied by all original packaging and accessories. For more details, reference Returns in our Terms of Service
Can I return a watch if it has been worn?
Yes, as long as the watch matches the original listing condition, it is eligible for our standard return policy.
Can I return a watch after resizing the bracelet?
Watches must be returned in the identical condition they were shipped. This means any bracelet resizing must be reverted to be eligible for return.
How can I contact customer support?
You can reach us via email or directly through our contact form. We typically respond within 1 business day.